1. General Policy
At RDS Empreendimentos Digitais, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer refunds under the conditions described below.
2. Eligibility for Refund
You may request a refund within 30 days of your original purchase date if:
- The product was purchased directly from RDS or our official sales page.
- You have experienced a technical issue that our support team was unable to resolve.
- The product does not match the description provided at the time of purchase.
- You have not substantially used or consumed the digital product.
3. Non-Refundable Items
Refunds will not be granted in the following cases:
- Requests made more than 30 days after the purchase date.
- Products purchased through third-party platforms (please refer to their respective refund policies).
- Digital products that have been fully downloaded, consumed, or accessed.
- Promotional or bundle purchases explicitly marked as non-refundable.
- Chargebacks or payment disputes opened without first contacting our support team.
4. How to Request a Refund
To request a refund, please contact us with the following information:
- Your full name and email used during purchase.
- Order number or proof of purchase.
- Reason for the refund request.
Send your request to: contato@rdsempreendimentosdigitais.life
5. Processing Time
Once your refund request is received and reviewed, we will notify you of the approval or rejection within 5 business days. If approved, the refund will be processed to your original payment method within 10 business days.
6. Partial Refunds
In some cases, partial refunds may be granted at our discretion, particularly for bundle purchases where only a portion of the content has been used.
7. Contact for Refund Requests
For any questions or to request a refund, contact us:
Email: contato@rdsempreendimentosdigitais.life
Phone: +51 99921-77139
Website: rdsempreendimentosdigitais.life
CNPJ: 32.849.332/0001-31